Return & Replacement Policy

We have a 7-day Return & Replacement Policy, which means you have 7 days after receiving your order to request a return or replacement.

Eligibility for Return

To be eligible for a return or replacement, your item must:

• Be unused and in the same condition as received.
• Be returned in its original packaging with all accessories, manuals, and tags (if applicable).
• Be accompanied by the original receipt or proof of purchase.

How to Request a Return

To start a return or replacement request, please contact us at d247pk@gmail.com within 7 days of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photos or videos (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions and the return shipping address.

Please do not send products back without first contacting us, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive:

• A damaged product
• A defective item
• The wrong product
• An incomplete order

Contact us within 7 days of delivery so we can review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged, defective, or incorrectly supplied:

• Opened or used beauty and personal care products
• Opened microneedling cartridges and sterile consumables
• Tattoo needles and other disposable hygiene products
• Customized or special-order products
• Products damaged due to misuse, negligence, or improper handling
• Sale, clearance, and promotional items
• Gift cards

Exchanges

If you would like a different product, the quickest option is to request a return (if eligible). Once your return is approved, you may place a new order for the desired item.

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed within 7–10 business days.
• Refunds for prepaid orders will be issued using the original payment method.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed payment method.

Please note that banks and payment providers may require additional time to process the refund.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Email: d247pk@gmail.com

Phone or Whatsapp: 0343-111-5773

Our customer support team will be happy to assist you. Call: 0343-111-5773