Shipping policy

Shipping Policy

At Deals247.pk, we strive to deliver your order quickly, securely, and reliably across Pakistan. Below are the terms and conditions that constitute our Shipping Policy.

1. Delivery Destinations & Partners

We ship nationwide across all major cities, towns, and rural regions in Pakistan. To ensure safe and timely delivery, we partner with Pakistan's leading logistics and courier networks (including TCS, Courier / PK DEX, PostEx, Daewoo FastEx, and Pakistan Post). 

2. Order Processing Time

  • Order Verification: All Cash on Delivery (COD) and online orders are verified within 12 to 24 hours after placement.

  • Dispatch: Verified orders are processed and dispatched from our fulfillment center within 1 business day (Monday to Saturday).

  • Holidays: Orders placed on Sundays or public national holidays will be processed on the next working day.

3. Shipping Rates & Estimated Delivery Times

Shipping charges are calculated at checkout based on your delivery address, parcel weight, and shipping method.

Destination / Zone Estimated Delivery Time Standard Shipping Fee
Lahore (Local Delivery) 1 – 2 Business Days PKR 500 (Free above PKR 5000)
Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, etc.) 2 – 4 Business Days PKR 400 (Free above PKR 5000)
Rest of Pakistan / Remote Areas 3 – 5 Business Days PKR 300

Free Shipping Offer: We offer Free Standard Shipping across Pakistan on all orders above PKR 5,000 (adjust threshold according to your store policy).

4. Payment Methods Accepted

  • Cash on Delivery (COD): Pay cash to the courier rider at the time of order arrival.

  • Prepaid Options: JazzCash, EasyPaisa, Direct Bank Transfer, or Debit/Credit Cards (if applicable).

5. Order Tracking

Once your order is dispatched, you will receive an SMS, WhatsApp message, or Email containing your Courier Tracking ID and a direct tracking link. You can track your shipment live on the respective courier's official website.

6. Parcel Opening / Inspection Policy

  • Open-Parcel Policy: Courier partners strictly enforce a "Pay & Sign First, Open Later" policy. Courier riders are not authorized to allow parcel opening prior to receiving full COD payment.

  • Damaged or Missing Items: If your package arrives visibly damaged, tampered with, or unsealed, please do not accept the parcel and notify us immediately via WhatsApp or Email.

  • Post-Opening Issues: If you open the parcel after payment and find an incorrect or damaged item, please contact our support team within 24 hours with photos/videos of the product for a prompt replacement or refund.

7. Delivery Attempts & Undelivered Orders

  • Courier riders will attempt delivery up to 2 to 3 times. Please ensure your phone number provided at checkout is active and reachable.

  • If you miss the calls or are unavailable to accept the delivery, the parcel will be returned to our fulfillment center. Re-shipping returned orders may incur additional delivery charges.

8. Customer Support & Inquiries

For any questions, shipping updates, or issues regarding your delivery, reach out to us at:

  • Email: d247pk#gmail.com WhatsApp / Phone: +92 3431115773

  • Operating Hours: Monday to Saturday | 10:00 AM – 8:00 PM PKT